top of page

Privacy Policy

Phil Buys Cars Privacy Statement

 

Servco Australia Caloundra Pty Ltd (ACN 000 223 021) trading as Phil Buys Cars (“Phil Buys Cars”, “we”, “us”, “our”) aims to provide its customers with a fast, easy and convenient way to sell their car. We also want our customers to have confidence that we afford personal information an appropriate level of privacy, consistent with the Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”) and with the Spam Act 2003 (Cth).

​

This policy outlines how we collect, use manage, store and disclose personal information. If you want any further information, please contact our Privacy Officer using the details at the end of this policy.  By providing us with personal information, you consent to us collecting, using, storing and disclosing personal information in accordance with this policy.

​

What is Personal Information?

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable whether true or not and whether recorded in material form or not. Examples include an individual’s name, address, contact number and email address.

​

Why does Phil Buys Cars collect personal Information?

Phil Buys Cars collects, holds, uses and discloses only that personal information about you which is reasonable for the purpose of your dealings with us to or conduct our business.  These purposes include to:

  • Respond to customer queries about the services that we offer

  • Confirm that customers are properly licensed and the registered owner of a vehicle for the purposes of selling their cars

  • Consider, process and record the purchase of selling their vehicles

  • To conduct competitions

 

Phil Buys Cars also uses the personal information that we collect to:

  • Maintain records for accounting and administration purposes

  • Provide customer support

  • Respond to customer complaints

  • Administer safety-related recalls

  • Analyse customer needs and develop customer strategies

  • Meet legal and regulatory requirements

 

We will not disclose any information to any credit reporting body nor will we make any inquiry of a credit reporting body.

 

Customer satisfaction surveys, reminders, and direct marketing

From time to time, Phil Buys Cars may use personal information to survey our customers on a range of issues, including the quality of our service. These surveys help us to improve our services and tailor the way that we do business with you and customers into the future. 

​

Phil Buys Cars may use your personal information to send you instant offer reminders and information about our services, including marketing campaigns & special offers.   

​

Your consent to receive communications in the above ways will be deemed if you do not opt-out when we offer you the opportunity to do so and will remain current until you advise us otherwise.  You can let us know at any time if you do not want the personal information that we hold about you to be used in any of the above ways by contacting our Privacy Officer using the details at the end of this policy. In some circumstances, we may need to contact you to obtain additional information, verify your intent, or to clarify your request.

​

If you do not wish to receive Customer Satisfaction Surveys or other marketing information from Phil Buys Cars, please contact Phil Buys Cars directly on 1800 SELL UR CAR (1800 735 587), you will still receive any safety-related messages.

​

What sort of personal information does Phil Buys Cars collect?

The type of personal information that we collect will depend on the circumstances of collection. For example, we may collect your name, date of birth, address, telephone number, email address and vehicle purchase and service history. For vehicle sales, we also collect information such as the vehicle make, model and colour, options and accessories supplied, price paid, vehicle identification number, registration details, driver’s licence number, odometer reading, finance and insurance details and details of any roadside assistance services or extended warranty purchased.

​

We may also collect details of other interactions that you have with us, together with any other information that you choose to provide us with.

​

The collection of sensitive information, such as health records, is restricted by the Privacy Act. Phil Buys Cars will not collect sensitive information about an individual unless this is necessary for one of Phil Buys Cars’ functions or activities and the individual has consented to that collection, or Phil Buys Cars is otherwise required or authorised by or under law to do so.

​

How does Phil Buys Cars collect personal information?

Much of the personal information that we hold is collected directly from you when you submit an enquiry with us at Phil Buys Cars, or when you choose to sell us your vehicle. We may also collect personal information in a number of other ways, for example when you:

  • Contact us with a query (whether in person, or by phone, email, through the forms on the Phil Buys Cars website or through our Instant Offer platform.

  • Enter a competition conducted by us

  • Respond to one of our direct marketing campaigns

 

Website Collection of Information

Some of the information that is collected on our website is not personal information, because it does not reveal your identity. For example, we may record your server address, domain name, the date and time of your visit to this site and the pages that you viewed. This information is used by us in anonymous, aggregated form only, for statistical and web site development purposes.

​

However, Phil Buys Cars reserves our right to use or disclose this information to try to locate an individual if we reasonably believe that the individual may have engaged in any unlawful or inappropriate activity in connection with this website.

A cookie is a small data file that a web site transfers to your internet browser for identification purposes. The cookies that we use do not identify you individually. Instead, they identify your internet browser.

​

We use cookies to maintain session information about you when you log into our website, which enables us to personalise your current visit.

​

Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your browser to reject cookies, or to notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can however limit the functionality of this website.

​

If you access a third-party website through our website you will be bound by the terms and conditions of access to their website including their privacy policy.  Before providing any personal information you should review and satisfy yourself on the terms and conditions that apply.

​

What if you don’t provide your personal information to Phil Buys Cars?

If Phil Buys Cars is unable to collect personal information from or about you, it may prove difficult to do business with you or the organisation with which you are connected.

​

When does Phil Buys Cars disclose personal information to third parties?

In providing our customers with products or services, we may disclose personal information to our related bodies corporate and to third parties.

​

Third parties with whom we may share your personal information include, where appropriate:

  • Providers (including Phil Buys Cars sub-contractors) of outsourced vehicle repair and maintenance services (such as panel beaters and windscreen repairers) (these people may contact you directly for this purpose)

  • Valuers (to assess the value of your vehicle) and vehicle registries (to check whether a vehicle is encumbered)

  • Government authorities (for example for vehicle registration and compulsory third party (bodily injury) insurance or as required under financial transactions reporting or anti-money laundering legislation) 

  • Referees, referrals or guarantors whose details you have provided to us

 

Phil Buys Cars’ contracted service providers, including:

  • Website designers and information technology service providers

  • Marketing and communications agencies

  • Call centres and call training centres

  • Mailing houses, freight and courier services

  • Printers and distributors of direct marketing material

  • External business advisors (such as auditors, lawyers and debt collectors)

  • In the case of contracted service providers, we may disclose personal information to the contracted service provider and the contracted service provider may in turn provide us with personal information collected from you in the course of providing the relevant products or services. We take steps to help ensure that our contracted service providers comply with the APPs when they collect and handle your personal information.

 

We may also disclose personal information to third parties where required or authorised by or under law to do so or with your consent (which may be written, verbal or implied from your conduct).

​

We will not share, sell or trade your personal information to non-related companies or persons.

​

Spam

We will not send you any commercial electronic messages such as SMS or emails unless permitted by the Spam Act (for example, if we have your express consent or your inferred consent to do so). Any commercial electronic message that we send will identify Phil Buys Cars as the sender and will incorporate our contact details. The message will also provide an unsubscribe facility. If you do not wish to receive commercial electronic messages from us, please contact our Privacy Officer using the details at the end of this policy.

​

Ensuring personal information is up-to-date

We rely on the personal information we hold in conducting our business. We take reasonable steps to ensure that the personal information we hold is accurate complete and up-to-date and relevant when we collect or use it.  If any of the personal information you have provided to us changes or you find that any of the information is inaccurate, please provide us with the details so we can update our records.

​

Security of personal information

The security of information is important to Phil Buys Cars and we take precautions to protect the personal information that we hold from misuse, loss, unauthorised access, modification or disclosure.

Some of the ways we protect personal information include:

  • External and internal premises security

  • Restricting access to personal information to staff who need it to perform their day to day functions

  • Conducting training to ensure that staff are aware that they must only access, use and disclose personal information for appropriate purposes

  • Requiring staff who have access to personal information to agree to protect the privacy of that information

  • Maintaining technology products to prevent unauthorised computer access, including identifiers and passwords

  • Maintaining physical security over paper records

 

How long does Phil Buys Cars keep personal information?

We will take reasonable steps to destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the Privacy Act.

 

Use of Commonwealth government identifiers

We will not use Commonwealth government identifiers (“Identifiers”) (such as Medicare numbers) as our own identifier of individuals. We will only use or disclose Identifiers in the circumstances permitted by the Privacy Act.

 

Access to personal information by individuals

Please contact our Privacy Officer using the details at the end of this policy if you would like to access or correct the personal information that we hold about you. We will generally provide you with access to your personal information. Depending on the amount of information requested, Phil Buys Cars may charge an access fee to cover the cost of retrieving the information and supplying it to you.  If a charge applies, we will advise you before we proceed with your request.

In accordance with the APPs, access to personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why. Similarly, in some limited circumstances we may not make requested corrections to personal information, in which case we will provide you with reasons for this decision.

 

Job applicants and employees

Any personal information provided to Phil Buys Cars in connection with job applications may be used to consider the applicant for current and future employment and may be disclosed to our third party advisors to assist us in the selection and recruitment process.
If your application for employment is successful, Phil Buys Cars will rely on the exemption in the Privacy Act relating to employee records where applicable.

 

Resolving concerns

If you have any concerns about the way your personal information is managed by Phil Buys Car, or believe that a breach of your privacy has occurred, please let us know by contacting our Privacy Officer using the details at the end of this policy. We will respond to your concerns as soon as possible.

 

Contact details and additional information

If you would like more information about Phil Buys Cars’ approach to privacy, or if you wish to contact us regarding the information set out in this policy, please contact us:
 
The Privacy Officer
Phil Buys Cars
Telephone: 1800 SELL UR CAR (1800 735 587)
Email:  phil@philbuyscars.com.au
 
Further information may be obtained on privacy issues by visiting the website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au/. 

​

Changes to this policy

We may amend this policy from time to time at our discretion.

​

bottom of page